User Engagement Officer
Do you believe in the power of data and think this power should be used to improve the lives of the people living in Scotland? Research Data Scotland needs you!
Are you a conscientious and organised individual with experience of co-ordinating compelling user engagement activities to shape digital, data or research processes and services? This newly created part-time role reporting to our Partnerships Manager will work with colleagues across RDS to ensure our system transformation and new services, such as our Researcher Access Service, are fit for purpose.
This role will be pivotal in planning, co-ordinating and delivering engagement activities, cultivating our network of contacts with system experts and researchers in the data-science landscape, monitoring engagement activities, including value and impact.
Role: User Engagement Officer
Salary range: £37,523 - £44,271 (B2) (Pro rata)
Hours: 17.5 per week (0.5 FTE)
Employment type: 2 year fixed term contract.
Closing date: 29 January 2024
Research Data Scotland is a charity set up by the Scottish public sector and leading universities. We help researchers find and make use of data that can improve the lives of people in Scotland. Working in partnership, we do this by widening the range of data available, creating new data assets and providing a single point of contact for safe, secure and effective access to public data in a trustworthy manner.
Data is often locked away in lots of individual systems, across many different organisations, and isn’t in a format that makes access or integration easy. We can help researchers to unlock the potential of this data by giving them information and advice that speeds up and simplifies their work.
RDS aims to provide a step change in the service to researchers, whilst maintaining the high standards of information governance and data security already in place. We aim to work as openly as possible, maintaining standards in transparency and ethics. Our focus is on providing a streamlined service for researchers, as well as extending the range of data available through the service, particularly in the areas of Covid-19, NHS imaging, geospatial data, children and justice services.
Our partners include: Scottish Government, Public Health Scotland, National Records of Scotland (NRS), and the Universities of Aberdeen, Dundee, Edinburgh and Glasgow. We work closely with the national and regional safe havens. And we are in contact with other organisations in Scotland and across the UK in the data research sector, including public sector, research and commercial bodies.
About the job
This post plays a key role in planning, co-ordinating and carrying out engagement activities with system experts and researchers to help RDS teams engage with the people who will use our services to understand and meet their needs. User engagement informs service, content and interaction design so that our services work brilliantly for system administrators and researchers.
This role will work closely with public engagement, partnership officers and communication team colleagues and across RDS digital and data teams and will be the key point of contact for co-ordinating user engagement. They will enjoy working both independently and as part of a team.
You are a self-starter, with experience of co-ordinating and overseeing events and user activities, confident to take a facilitating role on the day, bringing know-how and creative ideas. You are very organised and adaptable with experience in monitoring activities as well as capturing qualitative and quantitative insights. You’ll have excellent verbal and written skills and a good understanding of the tools, practices and techniques to effectively engage with our users.
Life at RDS
We are a small friendly and highly engaged team of people. We promote continuous learning and work hard to build an inclusive and supportive workplace culture. We live our values of; integrity, transparency, courage, collaboration and humility.
Our people work flexibly, with hybrid working on offer from day one. You can choose to work your hours distributed in any number of ways that works best for your schedule and ours, and that can be from home or you’re welcome to use one of our desks in the Bayes Centre in central Edinburgh. The whole RDS team meets one day per month in-person in Edinburgh or at an off-site away day in the Central Belt of Scotland. The role will also require occasional in-person attendance to support meetings or events, typically held in Edinburgh or within the Central Belt of Scotland.
We offer 33 days’ annual leave (Full time equivalent and includes public holidays) and have no set closure days. We have a generous pension and enhanced pay for parental/adoption leave. We have flexible benefits including discounts, employee assistance programme, cycle to work, payroll giving and dental insurance. Our Culture Group helps us seek feedback from colleagues across the organisation to make RDS an even better place to work.
We like to keep our application processes as simple and human-centred as we can.
To apply, we just need your CV and a cover letter outlining how your skills and experience match the job and person specification.
If you’re ready to apply, send your CV and covering letter to email@example.com Or email us for an informal chat about RDS and the role.
If we can make any adjustments to our standard application or selection process to make things easier for you, please let us know.
Please note that you must have existing right to work in the UK as we do not have a Sponsor Licence.